Wholesale Only:Wholesale orders are always welcome. To purchase from us, we require one of the following: Business License, FEIN or Tax License (issued by state). California customers MUST provide a California Resale Permit in order to open an account. Please note that we will be requiring a copy of your documents to open an account. A wholesale application can be filled out here. Our New Accounts representative will look forward to contacting you. Please fill out a Wholesale Application.
Retail Customers:Please visit our Where to Buy page.
How to Order:1. Shop On-Line: Use our secure online shopping cart
2. Phone Order: 209-848-5544
Payment Methods:Credit Cards: We accept Visa, MasterCard and American Express through our on-line shopping cart and orders placed by phone or fax.
Paypal: We accept paypal payments through our on-line shopping cart.
Shipping Methods:Our shipping rates are computed using the weight of your order. All charges are calculated directly with UPS and the US Postal Service through our on-line shopping cart.
International Orders: International Orders are shipped via U.S. Postal Service Express Mail International. All packages are insured and fully tracked. Our shopping cart will automatically calculate shipping fees based on your country and weight. You are responsible for all taxes & duties associated with your order once it reaches its destination.
Order Processing Time:Orders are processed and shipped in the order they are received. Orders placed Friday-Sunday may not be processed until Tuesday. Orders placed on holidays will be processed in the order they were received on the day we re-open. Processing time will be longer during the holiday seasons. Please allow extra time for processing during these peak seasons. Shipping time is in addition to processing time.
Back Orders:Although we do our best to keep items in stock, from time to time we may be sold out of an item. Items not received on your order are NOT on back order. Our website keeps track of our inventory and items will show out of stock.
Returns:All returns must be pre-approved within 10 days of receipt of order to receive an Return Authorization Number (RA). There is a 15% restocking fee for returns without defect. Credit will be issued via your original method of payment. Please read the information below concerning our return policy. Returned merchandise must be in its original packaging. Example, labels must still be attached and unmarred, product in their original bags, no writing on the label. Returned merchandise must not be altered or used in any way. Example no cut materials, no glue on parts, no bent prongs. Credit will not be given for products that are returned in a way that cannot be resold . Include a copy of the packing slip or invoice with your return. On it, please note your RA# you were given to return your items. For your protection, you should insure your package for the full value of your return merchandise. We are not responsible for lost packages on returns. The customer is responsible for postage on returned merchandise not due to our error. We do not credit for shipping charges either way, unless the return is due to an error on our part. All sales are final after 30 days from date of purchase.
Shortages & Substandard ItemsEach order goes through checks before shipping. Any claims of shortages must be reported to us within 3 days of receipt. Please report substandard items to us with 3 days for a preplacement.
Special & Large Quantity Orders:Special orders & request are welcome. These orders will require a minimum quantity amount and prepayment. Special orders & large quality orders are non returnable or refundable once order is placed with us.